Returns & Exchanges

15-Day Hassle-Free Returns

If you are not completely satisfied with your purchase, you can return it within 15 days of delivery for a full refund or exchange.

Return Conditions

  • Items must be unworn, unused, and in original condition.
  • All original packaging, tags, and certificates must be included.
  • Custom or personalised pieces are not eligible for return.

Refund Timeline

Once we receive and inspect your return, refunds are processed within 7-10 business days to your original payment method.

Exchange Process

To exchange an item for a different size or design, initiate a return and place a new order. Exchanges are subject to stock availability.

How to Return

Contact us on WhatsApp or email with your order number. We will arrange a reverse pickup and share a return label. Return shipping is free for defective or incorrect items; otherwise, the customer bears return shipping costs.

RUH by Ruhi — Handmade Indian Heritage Jewellery